My coverage with Geico Insurance began in 1985 after returning from a tour in Germany with the US Army. My next European tour began in 1988, so there was a lapse in insurance while stationed overseas (in a market they don't cover as I understand). When I returned stateside in 1992, I resumed my coverage. I made no insurance claims until Dec 2005 for a star in my windshield and Feb 2006 for an automobile accident. After more than 15 years of loyal patronage, I am having serious trouble getting Geico to pay a claim for an accident covered under my policy 06192101.
On February 14, 2006 I was rear ended by an uninsured motorist. I called Geico from the accident scene and answered their questions and thought the case would be settled promptly. My policy had uninsured motorist protection; and Geico said they would settle quickly. They needed my bank information, which I supplied over the phone the day of the accident.
They contacted my bank, but only paid off one of the two outstanding loans. Unfortunately, my bank made a clerical error and released the title to Geico. I've made three calls to Geico about the rest of the payoff (4599.97) so that I can pay off the second loan and get a new car. The first call was April 10th, 2006. They said they had mailed a check to me on March 16th. I told them I hadn't received the check and asked them to resend it. They said they would. On April 20th, I received a letter from Geico dated April 19th saying that because it takes time to collect the money from the uninsured motorist, it may take months for them to send me a check.
I called Geico again on April 21, 2006 asking them why I hadn't received a check yet. I asked them if I had uninsured motorist on my policy. They said yes. I asked them why I got a letter. They said they didn't know but they had re-issued the check on April 18th. They asked me to verify my mailing address. I promptly did so.
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